We expect and anticipate that your experience with the ATI LIVE Member Portal will be valuable, rewarding, and from a technical point-of-view, trouble-free… However, with a membership site which hosts countless instructional and live class replays (and constantly growing), and serving this exclusive content to hundreds of members at any given time, the technical complications can be significant.
Unfortunately this means that occasionally there will be glitches in the system. This could possibly relate to logging in, page/video loading times, and being served the content in a way it was designed to be served.
Rest assured that if and when these issues may arise, we will be working feverishly in the background to rectify any bugs, and give you the membership experience you deserve.
To date, we have pin-pointed some issues that a few members have been experiencing. Fortunately these are relatively easy to navigate and we have provided a troubleshooting guide found below to help if you are experiencing any similar problems.
This means that you are not logged in. Simply complete the login form, or if you are not a member follow the registration link found in your ATI Member Handbook or see ATI staff.
Contact ATI admin and we can manually set your subscription and email or SMS your access details.
Contact ATI admin and we can manually set your subscription and email or SMS your access details.
If this automated email hasn't hit your inbox in a few minutes, please go ahead and check your spam or junk folders. Please allow up to 10 minutes for the email to come through. The email title will be “ATI Martial Arts Team” and the subject will be “Your ATIMA Live membership Access Details”. Although most times these “lost” emails will be found in the spam/junk folders, in the case where it has not been received at all, please let us know and we can manually provide you with your access details.
Simply click on the “forgot password” link on the login page, and follow the prompts in the email you receive.
Check your original email received after registering and make sure you are using the correct email address. If you suspect that you may be using an incorrect password, simply click on the “forgot password” link on the login page, and follow the prompts in the email you receive.
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